Refund policy
Refund Policy
Because Ambrosia products are personal-care items prepared in small, intentional runs, all sales are final.
For hygiene and safety reasons, we’re unable to accept returns or exchanges on opened or unopened products.
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery so we can review the issue and issue store credit once confirmed.
To help us assist you quickly, please include:
• your order number
• a brief description of the issue
• clear photos of any damage or error, including the packing slip included with your order
Store credit is issued for the value of the affected item, never expires, and can be used toward any future purchase.
Packages marked delivered by the carrier are considered fulfilled. If you believe your package is missing, we recommend first checking around entrances, mail areas, or with neighbors and contacting the carrier directly. If the package still cannot be located, please reach out to us so we can assist with a carrier investigation.
How Are Order Issues Handled?
If there’s an issue with your order, please contact us directly so we can review the situation and assist.
Because our products are non-returnable, most order issues are resolved through store credit once the issue has been verified.
Submitting a chargeback instead of contacting us may significantly delay resolution while the payment provider conducts its investigation.
Accounts that file chargebacks without first contacting our support team may be restricted from placing future orders across associated accounts.
We’re always happy to help when concerns are raised directly.
A Note on Care and Transparency
Each Ambrosia order is prepared and shipped with care so products arrive fresh and ready for use.
We encourage reviewing product details and the How This Works page before purchasing to ensure Ambrosia is the right fit for you.
If you have questions prior to ordering, please contact us at
hello@byambrosia.co